Gambling is entertainment — not a solution to financial problems. At mahjong138, we believe every player deserves an enjoyable gaming experience without compromising their personal well-being, family, or finances. This page contains everything you need to know about responsible gaming and the tools we provide to help you stay in control.
Our position is clear – gambling is only appropriate as entertainment. It is not an investment, not a financial strategy, and not a shortcut to escape the pressures of everyday life.
Set a separate entertainment budget before you play. Money for rent, utility bills, food, and family needs should never be used for gambling under any circumstances.
Set a time limit before starting a session. Don't let EPL football, slots, or live casino take over time that should be spent with family or at work.
"Chasing losses" is one of the earliest warning signs of problem gambling. If you've lost, accept it as the cost of entertainment — much like going to the cinema or dining out — and take a break.
Gaming should never strain your relationships with your partner, children, or friends. If your loved ones start to express concern, take their words seriously.
Asking for help is a sign of strength, not weakness. mahjong138 provides internal support channels, and we encourage you to reach out to a professional if you need one.
Responsible gaming means participating in betting activities — whether slots, live casino, baccarat, blackjack, poker, or Sports Betting such as the Malaysia Super League and EPL — in a way that is controlled, informed, and within healthy limits.
At mahjong138, we take this seriously. Not because we have to, but because we genuinely care about the wellbeing of our player community. Since our founding in 2018, our responsible gaming programme has grown into one of the most comprehensive in Malaysia's online casino industry.
Responsible gambling is built on three core principles:
All of the following tools are directly accessible through your account settings within the mahjong138 platform. No special approval is required — you can activate them at any time:
Set a maximum deposit amount for a daily (24-hour), weekly (7-day), or monthly (30-day) period. For example, you can set a deposit limit of RM 200 per week. Once the limit is reached, the system will automatically block any further deposits until the period resets. Limits can be lowered immediately, but increasing a limit requires a 7-day waiting period before it takes effect.
Set a maximum loss amount you're comfortable with for a daily, weekly, or monthly period. Once your loss limit is reached, the platform will automatically restrict your gaming activity until the period ends. This is the most effective way to stay within your entertainment budget without relying solely on willpower.
Set a daily limit on your playing session duration. When the set time is about to expire, the system will send you a warning. Once the limit is reached, your session will be ended automatically. This helps you maintain a healthy balance between gaming and other responsibilities such as work, family, and adequate rest.
If you feel you need a break from the platform for a set period, use the temporary break feature. You can choose a duration ranging from 24 hours to 30 days. During the break period, you will not be able to log in or make deposits. Your account balance remains fully intact and you can return to playing once the period ends.
For those who need stronger protection, the self-exclusion programme allows you to block access to your account for a period of 6 months to 5 years, or permanently. During the exclusion period, your account will be fully closed and you will not receive any marketing communications from us. Self-exclusion requests take effect immediately and cannot be reversed before the period ends.
You can opt out of receiving promotional emails, bonus notifications, and other marketing communications from mahjong138 at any time through your account settings. Opting out does not affect your account functionality or eligibility for any ongoing bonuses.
Problem gambling rarely happens overnight — it typically develops gradually. Watch for these early warning signs in yourself or someone you care about:
Answer these five simple questions honestly to get a clearer picture of your gaming habits. All responses are private and are not stored by mahjong138.
Activating self-control tools at mahjong138 is straightforward and can be done in just a few steps:
Visit mahjong138.ws and log in using your username and password. Make sure you are using your own account – do not share access with anyone else.
Click on your profile picture or name in the top-right corner of the platform, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
The "Responsible Gaming" section contains all self-control tools. Select the tool you wish to activate – deposit limits, loss limits, playing time limits, temporary breaks, or self-exclusion.
Enter your preferred limit amount and select the period (daily, weekly, or monthly). Make sure the value you set is realistic and within your actual financial means.
Click the "Confirm" button to activate the control tool. Deposit and time limits take effect immediately. Increasing a limit requires a 7-day waiting period before it comes into force, as an added layer of protection.
If you are unsure how to use any of the tools, or if you wish to activate self-exclusion immediately, contact our customer support team via 24/7 live chat. We will assist you promptly and in complete confidence.
Follow these simple guidelines to ensure your experience at mahjong138 always stays fun and within control:
We are committed to always putting our members' well-being above business profit. We will continue to invest in responsible gaming tools and resources, train our staff to identify and support players in need, and operate with full integrity and accountability to the Malaysian community we serve every day.
Need help right now? Use these channels:
Mahjong138 provides a safe, fair, and responsible gaming environment for all Malaysian players. Register today and enjoy over 200 games with complete peace of mind.
For users aged 18 and above only. Play within your means.