Mahjong138 Platform Terms & Conditions of Use — A Complete Guide for All Malaysia Members

1Acceptance of Terms

By accessing, registering for, or using the platform mahjong138 in any manner, you expressly and unconditionally agree to be bound by these Terms & Conditions, our Privacy Policy, and all other guidelines, rules, and policies published by mahjong138 from time to time.

• This agreement takes effect from the moment you first access mahjong138.ws, even before formal registration is completed.
• If you are registering on behalf of another individual or a company, you warrant that you have the authority to bind that party to these terms.
• Continued use of the platform following any amendment to the terms constitutes acceptance of those amended terms.
• Mahjong138 reserves the right to decline registration or terminate any user's account without providing a reason, subject to our internal policies.

2Member Eligibility

Use of the platform mahjong138 is limited to individuals who meet all of the following eligibility criteria without exception:

• At least 18 years old at the time of registration. mahjong138 maintains a strict zero-tolerance policy toward underage gambling.
• Residing in Malaysia or holding valid authorisation to access online services from your current location.
• Have full legal capacity to enter into a binding agreement — meaning not subject to a court order, bankruptcy, or any other relevant legal restriction.
• Not be a member, employee, or immediate family member of an employee of mahjong138 or any of our partner companies.
• Has never been blacklisted or banned by mahjong138 or any other gambling platform for fraud or breach of terms.

3Registration & Account Management

3.1 One Account Per Individual

Each individual is only permitted to hold one (1) active account on the platform mahjong138. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of balances and bonuses.

3.2 Accuracy of Information

• All information provided during registration and any subsequent updates must be truthful, accurate, and current.
• The name registered must match the name on a valid government-issued ID (MyKad or passport).
• The phone number and email address you register must be your own and remain active.
• Mahjong138 reserves the right to verify all information provided and to request supporting documents at any time.

3.3 Account Security

• You are solely responsible for keeping your account username and password confidential.
• Never share your login credentials with anyone, including mahjong138 staff – we will never ask for your password.
• Any activity carried out through your account is considered to have been authorised by you, unless you promptly report any unauthorised access.
• Notify us immediately through customer support if you suspect your account has been accessed without authorisation.

4Deposits & Payment Methods

mahjong138 accepts deposits exclusively through approved Malaysian payment methods. All financial transactions are processed securely via encrypted systems.

4.1 Accepted Deposit Methods

• All deposits must come from legitimate financial sources and belong to the registered member. Third-party deposits are not permitted.
• Mahjong138 reserves the right to decline or suspend any deposit suspected of originating from illegal activity or fraud.
• Daily, weekly, and monthly deposit limits can be set by members themselves in their account settings as a self-protection measure.
• Mahjong138 is not liable for any fees or charges imposed by your bank or third-party e-wallet provider.

5Withdrawal

5.1 General Withdrawal Terms

• Withdrawals may only be made to a bank account or e-wallet registered in the same member's name.
• The minimum withdrawal amount is RM 50 per transaction, unless otherwise stated in a special campaign.
• Members must complete the identity verification process (KYC) before their first withdrawal is approved. Required documents may include a copy of your MyKad and a recent bank statement.
• Bonus funds that have not met the wagering requirements cannot be withdrawn until the requirements are fully satisfied.

5.2 Withdrawal Processing Time

• DuitNow & digital wallets: 15 minutes to 2 hours during normal operating hours.
• FPX and bank transfer: 1 to 3 business days.
• VIP Diamond and Elite Royal members enjoy priority processing.
• Withdrawals requiring additional review may take longer to process, and members will be notified accordingly.

6Bonuses & Promotions

All bonuses and promotions offered by mahjong138 subject to the specific conditions stated alongside each offer. The following are general terms applicable to all bonus types:

• Each bonus has wagering requirement that must be met before the bonus amount or any associated winnings can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount.
• Each bonus may only be claimed once per offer unless otherwise stated. Attempting to claim the same bonus more than once is considered misuse and may result in bonus cancellation and account suspension.
• Mahjong138 reserves the right to void any bonus if there is evidence of misuse, fraud, or any attempt to exploit our bonus system.
• Bonuses have a validity period as stated in each offer. Expired bonuses will be automatically forfeited.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Mahjong138 reserves the right to amend, suspend, or cancel any promotion at any time without prior notice.

7Game Rules

All games offered on the platform mahjong138 – including live casino (baccarat, blackjack, poker, Sic Bo, Dragon Tiger), slots, table games, and Sports Betting (Malaysia Super League, EPL, badminton, e-sports) – are governed by their respective game rules available on the platform.

• Game outcomes are final and may not be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption during gameplay, mahjong138 will use data stored on our servers to determine a fair outcome.
• Minimum and maximum bet limits vary by game type and the member's VIP level. These limits are clearly stated within each game.
• Mahjong138 uses an independently audited RNG (Random Number Generator) to ensure fairness across all games that do not involve a live host.
• Any attempt to hack, cheat, or exploit bugs in any game will result in immediate account closure and legal action where applicable.

8Prohibited Member Conduct

To maintain a safe and fair gaming environment for all users, mahjong138 strictly prohibits the following activities:

• Identity fraud – using another person's personal information to register or access an account.
• Multiple account ownership — holding more than one active account with the intent to defraud or claim multiple bonuses.
• Bonus Abuse – using techniques or strategies designed to gain an unfair advantage over the bonus system.
• Money laundering — using the platform to process proceeds from illegal activities.
• Unauthorised collusion – colluding with other players in games that require fair and independent competition, such as poker.
• Use of automation software – using bots, scripts, or other software to play automatically without human involvement.
• Threats or harassment toward staff or other members through any communication channel.
• Representing mahjong138 without prior written authorisation.

9Account Suspension & Closure

• Mahjong138 reserves the right to suspend or close any account at any time if there is evidence or reasonable suspicion of a breach of these terms.
• In the event of early suspension, any undisputed real-money balance (excluding bonus funds) will be returned to the member once the investigation is concluded, unless evidence of fraud is found.
• Members may request voluntary account closure at any time by contacting customer support. Requests will be processed within 5 business days.
• Accounts that have been inactive (no logins or transactions) for more than 12 months may be subject to a monthly administrative fee of RM 10 deducted from the available balance, or closed if the balance reaches zero.
• Account closure decisions made by mahjong138 are final and subject to an internal appeals process if the member believes the decision is unjust.

10mahjong138 Liability Limit

• Mahjong138 is not liable for any financial losses incurred through betting activity on our platform. You acknowledge that gambling carries financial risk and that you participate at your own discretion.
• Mahjong138 does not guarantee that the platform will always be free from technical disruptions, errors, or downtime. We will endeavour to minimise interruptions but make no absolute guarantee.
• In the event of a technical disruption affecting game outcomes, mahjong138's liability is limited solely to a refund of the relevant wagers placed.
• Mahjong138 is not liable for any unauthorised access resulting from a member's own negligence in safeguarding their account.
• Mahjong138's maximum total liability to any member under any circumstance is limited to the member's net deposit amount within the 30 days preceding the claim.

11Personal Data Protection

Mahjong138 is committed to protecting the personal data of all members in accordance with industry best practices and applicable legal requirements. The collection, use, and storage of your personal data is governed by Privacy Policy our separate ones.

• Your personal data is collected solely for the purpose of managing your account and the services you request.
• Mahjong138 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers.
• We will not sell, rent, or disclose your personal data to third parties without your consent, unless required to do so by law.
• You have the right to request access to the personal data we hold about you, as well as to request its correction or deletion, subject to legal requirements.

12Responsible Gaming

mahjong138 takes problem gambling very seriously. We provide a range of tools and resources to help members play within healthy limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Self-Exclusion: Request a temporary block on your account (from 24 hours up to 6 months) or a permanent one.
• Session Time Limit: Set a daily time limit for your gaming sessions.
• External Support: Contact Talian Kasih 15999 for free and confidential problem gambling support.

Further information is available on the Responsible Gaming ours.

13Amendments to Terms & Conditions

• Mahjong138 reserves the right to amend, add, or remove any part of these Terms & Conditions at any time at our sole discretion.
• Members will be notified of material amendments via their registered email or in-platform notification at least 7 days before it takes effect.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms.
• It is the member's responsibility to review this page regularly to stay informed of the latest terms.

14Governing Law & Dispute Resolution

• These Terms & Conditions are interpreted and governed by the laws applicable to online gambling operations.
• Any dispute arising from or related to the use of the mahjong138 platform shall first be resolved through direct negotiation between the member and mahjong138's customer support team.
• If a resolution cannot be reached through negotiation within 30 days, either party may refer the dispute to the relevant mediation authority.
• You agree that any legal action or proceedings related to the mahjong138 platform must be initiated within one (1) year from the date of the event giving rise to the claim.